The man in black (see photo below) is the security man on duty at a bank's branch on Lagos mainland when i got there to withdraw some money from an ATM machine recently.
He said it is 'common sense' enough to know that the ATM that reads 'please insert your card' as pictured below, is not working.
I was on the ATM queue waiting for my turn but no one knew for sure why the ATM machine on the left was not in use besides it had the message 'please insert your card or press "ACCEPT" button to perform a cardless transaction'. Just when i started wonderng why, a woman went ahead to insert her card and it fell into an empty space inside the machine. On a closer look we realised the card reader or whatever it should be was not there.
I was sorry for the unsuspecting woman because i know from past experience, i have been on a queue like this one, everyone on one ATM machine while the other one abandoned for inexplicable reasons. On some occassions someone comes around and tries to make a withdrawal from the abandoned machine, and finds out that it is working; then everyone starts scrambling to take their turn on a new queue.
I guess people are usually weary of checking out an abandoned (or deserted) ATM machine with their debit cards for possible reasons of loosing their cards or in the least wasting, their time when it may have been tried by several other persons anyway.
I guess that is why this security man said - to the woman who put her card into an ATM machine that reads 'please insert your card..' - it is common sense to know that the machine is not working.
After taking these snapshots in other to share the story, a man who had been on the queue and had joined others to complain about the misleading instruction displayed on the machine came up to me and asked that i delete the pictures from my phone, that he is a staff of that branch of the bank and that he will make sure that the woman's card is not destroyed but returned to her on Monday morning. Well, i encouraged him to do for the woman like he said, but i am going to keep the pictures and share the story to encourage good customer service which i think in this case demands that the security man who is a representative of the bank at this time, show empathy and advice the woman the return on Monday morning to seethe officer in charge.
At least with these snapshots i realised some positive outcome as this man who was on the queue condemning the actions of the bank came out (of hiding it seems) to pacify the already distraught woman.
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